Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.B., Chanhassen, FL
03/31/2010
"Love your site, have been with you for years."

C.B., Cleveland, TN
03/31/2010
"This is a very good site."

R.Y., Chesterfield, VA
03/30/2010
"I received my china today and am so thrilled. Now I battle with the idea of actually using it. What a thing to stress over. I am so happy with the way my order was handled and how delicately and carefully the china was packed. I did not expect to receive my order so speedily and am just in awe of your company's whole process of caring for the customer and the product. As I mentioned before, when I was VP and CFO for my last employer our motto was 90% customer service and 10% product. Your company is the finest example of this. You may use my name as a reference anytime, although I suspect you probably do not really need it. I am very grateful and exceedingly joyful over the whole process of this transaction. I thank God that there still exists genuine moral, ethical and loyal characters in our country. May God continue to bless and prosper you and your company."

S.S., Crossville, TN
03/30/2010
"Thank you for such prompt, executive service . . . it is a real pleasure to find a company that knows how to serve the public with integrity."

J.C., Pasadena, CA
03/29/2010
"Great service and you always have what I need."

C.S., Lander, WY
03/28/2010
"You provide a great service! Thank you!"

D.W., Mount Laurel, NJ
03/28/2010
"Love this site"

J.W., Hopedale, MA
03/28/2010
"We toured your facility when we owned a home in NC a few years ago and have ordered a few items in the past. Your service is excellent and your commitment to quality is superb! Can't wait to hear from you about the Simon Pearce items about which I have inquired. I have spoken about your company to countless friends and colleagues of mine, one of whom found pieces to complete a set of dishes her grandfather had given her grandmother which was passed on to her. Needles to say, she was thrilled to have a family heirloom completed. Thank you for running a company which provides quality products and service as well as provides opportunities to touch one's family's history!"

K.M., Franklin, MA
03/27/2010
"I just got my mugs this morning! I am SO HAPPY! I drove around to so many Home Goods stores looking for this pattern. I needed a total of 6 but only could find four. Then I came across your website. WOW! Now I'll know where to go from now on! I will be telling everyone about this website!! Thanks again for making my day!"

N.W., Pasadena, CA
03/27/2010
"Your service is wonderful! I have never been disappointed."

P.L., Martinez, GA
03/26/2010
"Thank you - I received it this morning and all was delivered in great condition. Your protective wrapping is so good - thank you for taking care of my shipment so well."

D.R., Winthrop Harbor, IL
03/25/2010
"I was surprised that it was so easy to locate what I was looking for. When I broke the lid to my canister I was very upset and concerned that I would need to replace the whole set."

M.T., Williamsburg, VA
03/25/2010
"Your confirmation e-mail arrived today and the shipment arrived today, also. That is unbelievable service!! The three pieces ordered were so well packed that I was amazed. Everything is in great shape. Thank you for your prompt response to my order, for your impeccable packaging, and rapid shipping."

D.C., Bedford, VA
03/25/2010
"I am so very pleased with your fast service. I suppose my proximity to N.C. (I live in central VA) contributes to the speedy delivery time, but truly your company excels in customer service follow-up and great products. This is only my second order in the last week and a half and while I have no immediate "need" to continue shopping on-line for dinnerware "match-ups", my experience with Replacements, Ltd. has been very positive. I'm grateful for your company and will certainly be mentioning (to others) my wonderful results!"

S.G., Blue Springs, MO
03/25/2010
"Love your site, love your business vision and theory. I've been a customer for years."

C.W., Greensboro, NC
03/24/2010
"I've been shopping at Replacements since Bob operated it out of one room in his house!! I'm so glad your company exists - especially since you do so much for the community."

V.R., Valparaiso, IN
03/24/2010
"Replacements is great. I have found many pieces of discontinued patterns with Replacements, and it makes my day to find a listing of something I've been looking for e-mailed to me."

L.D., Ontario, Canada
03/23/2010
"Thank you so much for sending the requested items. They arrived this morning. Such gracious and prompt service. I will definitely keep your contact info on file for the next time I need to replace these items. I told the FedEx man all about you!!!"

D.V., Oakley, CA
03/22/2010
"Awesome site"

M.G., Quebec, Canada
03/22/2010
"Just a brief note to thank you for filling my order and shipping so diligently. I will certainly contact you again when I add to my set."

D.W., Alberta, Canada
03/22/2010
"We have ordered from you in the past and been very satisfied with the service and items sent."

S.P., Encino, CA
03/21/2010
"Wonderful website"

D.B., Buffalo, NY
03/21/2010
"Nice website!"

S.K., Mount Pleasant, SC
03/21/2010
"Love your site."

C.P., New Orleans, LA
03/21/2010
"Greetings from New Orleans, home of the Super Bowl Champions, the New Orleans Saints!!! Love your site...love the updates that I receive on my listed patterns and have shared with friends and family!!!"

C.C., Cary, NC
03/21/2010
"We've used you before with great results!"

A.L., Atlanta, GA
03/20/2010
"Always a pleasure doing business with you."

T.H., Davenport, FL
03/20/2010
"Great website"

H.S., Waverton, Australia
03/20/2010
"Wow. What a wonderful service."

M.T., Pleasant Hill, CA
03/20/2010
"Replacements has never let me down. They are professional and dependable. I am so glad this service is available. Thank you."

L.W., Troy, VA
03/19/2010
"I have just received my order from your company and am writing to tell you how happy I am with your service. The order was packed securely and arrived quickly, too. I am definitely going to recommend you to my mom who collects the "Autumn Harvest" pattern Thank you again for the excellent service and updates I am a VERY satisfied customer!"

S.M., Thomson, GA
03/19/2010
"I have several sets of china and have been searching for sterling silver. I have always found Replacements to have exactly what I need and the prices are fair, too. I LOVE THIS SITE! I occasionally just buy myself a treat from this site as well as directing my husband here for my patterns. Keep up the great work in supplying hard-to-find patterns."

D.R., Arlington, TX
03/19/2010
"Visited your store --was so impressed with the customer service, items, and museum. I also enthusiastically recommend you to my friends & family."

D.H., Springfield, MA
03/18/2010
"Great web site"

L.W., British Columbia, Canada
03/18/2010
"Your site is very interesting and has helped me in the past."

E.B., Queensland, Australia
03/17/2010
"I recently dropped a Portmeirion piece that had a great deal of sentimental value. Imagine my delight to find that you had that same piece in stock! I ordered it from you and from the date of order to the date I received it the time elapsed was only one week. The piece arrived today in perfect order, extremely well packed and I couldn't be happier. Thanks so much for the fantastic service, I'll certainly use Replacements again."

B.H., Canal Fulton, OH
03/17/2010
"LOVE YOUR SITE--WONDERFUL SELECTION--and I always know that what I buy will be in perfect condition."

P.S., Long Island, NY
03/16/2010
"I love your site."

L.G., Novato, CA
03/16/2010
"Great web site!"

C.W., North Palm Beach, FL
03/16/2010
"Love this website!"

More Pages of Letters From Our Customers!